New Arrivals
Flower Girl
Junior Bridesmaid
Infant & Toddler
First Communion
Graduation
Girls Pageant
Easter
Holiday / Christmas
Costumes / Princess
Christening / Baptism
Boys Formal
Jackets & Coats
Shoes & Accessories
=CLEARANCE SALE=
FAQ
Dress Guide
Blog

Welcome to My Sweet Dress.com!
Our mission is to provide quality children's special Occasion Dresses at very affordable price. Criteria in making purchase is first quality, then affordable price, and then great value.

Our Contact Information

By Phone:
213-800-2123
(9:00AM~4:00PM in Pacific TIme, Monday thru Friday except Holidays)

By email:
Help@MySweetDress.com

Return Address:
My Sweet Dress. com
Return Department
15592 Marnie Pl.
Fontana, CA 92336


Please click on the policy:

  • Payment Policy

  • Shipping Policy

  • Return Policy





  • We accept payment via PayPal, Visa, Master, Discover, American Express Card, Cashier's Check. Sorry, we do not accept personal check.
    Paypal email: paypal@MySweetDress.com


      

    Most orders will be shipped within 48 hours after payment is received & cleared.


    USA:
    Track & Confirm by email.
    We ship via USPS Priority Mail which delivers to anywhere within USA - including mailbox, PO box - within 2 business days in most cases and also delivers on Saturday without extra cost.

    We need usually 1-2 business days to process the order. Before ordering, please consider the processing time and schedule delivery date.

    *** If you need items in a rush, let us know the date you want and we'll do our best to deliver the order in time.

    Shipping Method Amount of Purchase Shipping & Handling
    USPS PRIORITY / USA
    (2~3 business days)
    $0 to $49.99 $9.00
    $50 to $99.99 $14.00
    $100 and up FREE
    USPS EXPRESS / USA
    (1~2 business days)
    $0 to $49.99 $33.00
    $50 to $74.99 $38.00
    $75 to $99.99 $43.00
    $100 to 134.99 $48.00
    $135 and $174.99 $53.00
    $175 and up $58.00


    Canada:
    Track & Confirm by email.
    May take longer than delivery schedule in the following table depending on the customs office. Shipping charges do not include customs charges.

    We need usually 1-2 business days to process the order. Before ordering, please consider the processing time and schedule delivery date.

    *** If you need items in a rush, let us know the date you want and we'll do our best to deliver the order in time.


    Shipping Method Amount of Purchase Shipping & Handling
    USPS PRIORITY / CANADA
    (6~10 business days)
    $0 to $49.99 $22.00
    $50 to $99.99 $27.00
    $100 to $149.99 $35.00
    $150 to $200 $40.00
    $200 and up $45.00
    USPS EXPRESS INT'L / CANADA
    (3~5 business days)
    $0 to $49.99 $37.00
    $50 to $99.99 $42.00
    $100 to $149.99 $45.00
    $150 to 199.99 $50.00
    $200 and $249.99 $54.00
    $250 and up $58.00


    International Orders:
    One address per order.
    We ship only to the following countries: Australia, Belgium, Denmark, Finland, France, Germany, Greece, Hong Kong, Iceland, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, South Africa, Spain, Sweden, Switzeland, Taiwan, United Kingdom, U.S.Virgin Islands Track & Confirm by email.
    We ship via USPS Express Mail International and it may take 1-2 weeks to ship depending on the customs office.



    Shipping Method Amount of Purchase Shipping & Handling
    USPS EXPRESS INT'L /
    Other Countries
    (1~2 weeks)
    - Australia, Belgium, Denmark, Finland, France, Germany, Greece, Hong Kong, Iceland, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, South Africa, Spain, Sweden, Switzeland, Taiwan, United Kingdom, U.S.Virgin Islands
    $0 to $24.99 $39.00
    $25 to $74.99 $47.00
    $75 to $149.99 $55.00
    $150 to $224.99 $62.00
    $225 to $299.99 $70.00
    $300 to $374.99 $80.00
    $375 to $424.99 $95.00
    $425 and up $115.00


    Customer Satisfaction is our priority. Please read all instructions and policies carefully. Open your delivery and check it thoroughly upon arrival to be sure it was filled as ordered.

    My Sweet Dress Error: If an error has been made by My Sweet Dress, please email Return@MySweetDress.com immediately. If we have shipped the wrong size or color other than what you order, or the wrong merchandise, upon notification, we will immediately ship the correct merchandise. The merchandise received in error MUST be post-marked for return to our warehouse within 2 business days of receipt of replacement material or you will be additionally charged for the replacement.

    Return or Exchange of Standard Merchandise:
    1. You MUST e-mail Return@MySweetDress.com within 2 days of receipt of merchandise to obtain a Return Merchandise Authorization (RMA) number before shipping your product for return or exchange.
    2. 10% Restocking fee will be assessed for all returned merchandises (except returns due to our error).
    3. The returned item(s) MUST be shipped out within 2 days after receiving the return authorization number. Write the return authorization number on the outside of the package and include the return form inside the package.If item is not shipped out within 2 days, a 20% restocking fee will be assessed.
    4. We DO NOT accept the return and send it back if item is not shipped within 5 days after receipt of RMA#.
    5. NO returns or exchanges of any type will be accepted without an RMA number.
    6. For faster service, please let us know the following information for an RMA number: customer name, invoice number and nature of the problem
    7. We are not responsible for any items lost or damaged in shipping
    8. If you are exchanging an item(s), please place a new order for the item(s) you wish to purchase and return the unwanted item(s) back to us for a refund.


    Return/Exchange Conditions:
    1. All products to be returned or exchanged MUST: be 100 percent complete and unworn condition - containing ALL original tags, hangers and/or similar accessories provided by the manufacturer. Refunds or exchanges will not be given on items that have been used, worn or damaged due to customer misuse or negligence.
    2. Garments must not be altered, laundered, worn, stained or damaged. Garments must be free of odors (perfume, smoke, mildew, etc.) and free of pet or animal hair.
    3. My Sweet Dress strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with tracking and proof of delivery for your protection.


    Return Policy:
    1. If you are not satisfied with your purchase and want to return it with your RMA number to be included in your shipment. The return shipping will be at your expense.
      The return shipment MUST be post-marked within 2 business days of receipt of RMA number to receive a full refund.
    2. 10% Restocking fee will be assessed for all returned merchandises (except returns due to our error).
    3. The returned item(s) MUST be shipped out within 2 days after receiving the return authorization number. Write the return authorization number on the outside of the package. If item is not shipped out within 2 days, a 20% restocking fee will be assessed.
    4. We DO NOT accept the return and send it back if item is not shipped within 5 days after receipt of RMA#.
    5. NO returns or exchanges of any type will be accepted without an RMA number. If items are returned without an RMA number, items returned without an RMA will be returned to the customer with additional shipping fees.
    6. For faster service, please let us know the following information for an RMA number: customer name, invoice number and nature of the problem
    7. We are not responsible for any items lost or damaged in shipping
    8. If you are exchanging an item(s), please place a new order for the item(s) you wish to purchase and return the unwanted item(s) back to us for a refund.
    *NOTE: When the original order is applied any promotional shipping method, such as Free Shipping on orders of over $100, and/or Holiday Promotion Shipping, the standard shipping and handling charges ($9 for orders of upto $49.99, $12 for orders over $50, $17 for orders over $100, $22 for orders over $150, $30 for orders over $200, $40 for orders over $250, $50 for orders over $300) will be deducted from total refund amount.

    Exchange Policy: If you want to exchange an item(s), you must place a NEW ORDER online for the item(s) you wish to purchase. The original items will need to be returned by following the Return Policy above and the original credit card will be refunded, once the original items are returned and the proper procedures are followed. This will expedite the process so that you can receive the exchange items faster, and will ensure the correct items be sent without confusion.

    Non-Defects: Fabrics and trims contain variations in the natural fibers and colors. Slight variances or perceived imperfections in the natural fibers are not considered defects or a reflection of the quality of the garment. Computer representations of color are as accurate as possible and can vary depending on monitor resolution. Colors by dye lot will vary and swatches are not available.

    Non-Refundable: Shipping & Handling fees

    Exceptions: Due to our policies, My Sweet Dress cannot accept the following items for exchange or replacement: Christening Outfits, Headwear (e.g. tiaras), Shoes & Socks, Tights, Sale items. Defective merchandise can be returned directly to the manufacturer for replacement.

    Return Address:
    My Sweet Dress.com
    Return Department
    15592 Marnie Pl.
    Fontana, CA 92336
    USA




    Flower Girl Dresses l Junior Bridemaid Dresses
    First Communion Dresses l Easter Dresses l Christmas Dresses l Disney Birthday/Halloween Dresses l Christening Gowns l Links




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